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SHIPPING

Delivery

You can choose your delivery method (standard or express) depending on your needs. Paul&Shark only delivers to private addresses.

Anytime you place an order through our Website, www.paulandshark.com we will review your order. This can take a maximum of 48 working hours.

After shipping has been approved, the order is prepared and shipped to the address you provided. After this, you will receive an email including your shipment’s tracking number. This code will allow you to monitor your shipping in real time.

Once the order is registered and confirmed, it is not possible to change email or shipping methods.

Shipping costs and times

Time necessary to deliver an order is calculated starting from reception of the Shipping Confirmation email. The time frame depends on the country the order was placed in, on the shipping method chosen (standard or express), and by the order having to go through customs or not. Shipping takes, therefore, between 2 and 15 working days, from the time the Shipping Confirmation is sent out.

If the order is made during Sales or holidays, shipping might take longer: 1 January, 6 January, Easter and Easter Monday, 25 April, 1 May, 2 June, 15 August, 1 November, 8 December, 25 December, 26 December.

These are the countries where Paul&Shark sells its products online:

Italy

Spain

France

Portugal

Greece

Malta

Cyprus

Belgium

Denmark

Sweden

Finland

Luxembourg

Croatia

Hungary

Bulgaria

Slovenia

Romania

Poland

Czech Republic

Germany

Austria

Netherlands

Switzerland

Canada

Russia

USA

Mexico

China Mainland

HongKong

Singapore

Macau

Taiwan

Argentina

Brazil

Chile

Colombia

Costa Rica

Ecuador

Guatemala

Panama

Paraguay

Peru

Uzbekistan

Uruguay

Albania

Bosnia

Estonia

Gibraltar

Iceland

Lithuania

Monaco

Montenegro

Morocco

Serbia

Slovakia

Angola

Bahamas

Bahrain

Bangladesh

Cambodia

Ghana

Indonesia

Japan

Jordan

Kenya

Kuwait

Malaysia

Mauritius

Mongolia

NewZealand

Nigeria

Oman

Pakistan

Philippines

Qatar

SaudiArabia

SouthAfrica

SouthKorea

Thailand

Vietnam

Algeria

Armenia

Azerbaijan

Cote d'Ivoire

Georgia

Kazakhstan

Kyrgyzstan

Latvia

Moldova

Tunisia

All other countries, including these regions, are excluded:

Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma e El Hierro)

Isle of Man

Jersey

Guernsey

French territories (Guadalupa, Martinica e La Réunion)

Balearic islands (Ibiza, Formentera, Majorca, Minorca)

Ceuta

Melilla

San Marino

Gibraltar

Madeira

Azores

Crimea

 

How to track your order

Your order will be sent to the address provided during the purchase (Notice: We do not ship to P.O. Boxes.) Delivery times are Monday to Friday, except for holidays, during regular worktimes (8.30-18.00). Should the Courier find nobody at the address provided, the Courier will leave a notice after each try to deliver. The number of times the Courier will try to deliver can change depending on the country. If the package cannot be delivered, it will be sent back to Paul&Shark’s warehouse. It is always possible for Customers to track where a shipment is by using the code they received per email.