Dama S.P.A. Accessibility Statement
This statement was drafted on November 6, 2025, and was last updated on September 1, 2026.
This content can be read and made available by NVDA screen readers for Windows and VoiceOver for iOS. Alternatively, it is possible to use the "Read Page" page reader tool available with UserWay PRO.
Dama S.P.A. strives to ensure that its services are accessible to people with disabilities. Dama S.P.A. has invested a significant amount of resources to help ensure that its website www.paulandshark.com is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Measures to support accessibility
Dama S.P.A. takes the following measures to ensure accessibility of www.paulandshark.com website.
As for company's goals, we have designed a roadmap which will go through the following steps:
- Include accessibility as part of our mission.
- Consider accessibility throughout our internal policies
- Solicit accessibility as a requirement for all web content that must meet WCAG 2.1 AA.
- Assign clear accessibility goals and responsibilities.
- Ensure content authors have accessibility knowledge and skills.
- Conducting regular accessibility audits and updates.
At site level we are actively working, among others, on the following tasks:
- Implementing keyboard navigation compatibility
- Providing alternative text for images and multimedia
- Ensuring sufficient color contrast for readability
- Offering resizable text and responsive design
Conformance status
The Web Content Accessibility Guidelines (WCAG) standard defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
www.paulandshark.com is currently partially conformant with WCAG 2.1 Level AA.
Compatibility with browsers and assistive technologies
Website www.paulandshark.com is designed to be compatible with a range of currently supported and up-to-date browsers, operating systems, and assistive technologies.
However, compatibility with older browsers is not guaranteed and use of outdated assistive technologies or pairing them with unsupported browsers may result in accessibility limitations.
Additional accessibility menu and features
The website makes available the UserWay PRO accessibility widget that is powered by a dedicated accessibility server. The software allows Dama S.P.A. to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1). UserWay’s accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
UserWay PRO widget provides multiple functions for improving website accessibility and user experience, through a special panel that can be viewed by clicking on the widget icon or via keyboard shortcut CTRL+U, as listed below.
Screen reader: reads all page contents aloud without having to install an external reader.
Dictionary: allows dictionary consultation without having to leave the website. Indispensable for those with cognitive disabilities, non-native English speakers and so on.
Larger text: increases the size of the text on the screen by offering four different augmentation levels, making every part of the website instantly more readable.
Saturation: sets the colour intensity of a website to high, low or greyscale.
Contrast: reverses the colours of a website or allows switching between light and dark contrast modes.
Smart Contrast: ensures that all colours on the website are fully ADA compliant, guaranteeing greater content visibility.
Highlighted link: emphasises links, buttons and other interactive and clickable elements with clear, high-contrast colours, making them easier to identify and facilitating website usability, browsing and general accessibility.
Stop animations: pauses content that moves or updates automatically and is considered a barrier to accessibility, interrupts animations and flashing content that is distracting and can trigger seizures in individuals at risk.
Text spacing: modifies text and line spacing to improve readability for dyslexic and visually impaired users, offering three degrees of adjustment for a customised and more accessible reading experience.
Line spacing: increases line height to ensure more comfortable spacing for all text in place.
Text alignment: aligns the text on the website left, right or centre to ensure a customised and more accessible reading experience.
Dyslexia-friendly font: the UserWay Dyslexia Friendly font improves readability and provides an easier and smoother reading experience for users with dyslexia.
Large cursor: increases the standard cursor size by 400% so that the pointer is always visible. It allows faster and more accessible browsing through hyperlinks, tabs and module elements.
Tips: shows alternative text and ARIA labels for items on the screen simply by hovering over them with the mouse. The tips are clearly visible, high-contrast and easy to read for visually impaired users with accessibility requirements.
Page structure: quickly reveals page titles, bullet points and links in a clear, structured, easy-to-browse and accessible manner. It helps disabled and non-disabled users find the desired content more quickly.
In addition to the functions that the user can activate from the accessibility menu, the UserWay PRO widget can detect numerous website non-conformities and make the necessary corrections in real time, without changing the source code, but only what the browser displays on the monitor. This allows the website to be more usable by all end users, including those using assistive technologies.
Additional accessibility requirements for e-commerce services
The service ensures that identification, security, and payment features are accessible, including through the use of systems that make the relevant features perceivable, usable, understandable, and robust.
For electronic payments, the site uses the main market leaders, which are listed below:
American Express: il provides an accessibility statement for its services at the following link: https://www.americanexpress.com/uk/customer-service/accessibility/accessibility-online.htm. If you have any complaints regarding the accessibility of the payment service, please send an email to: https://www.americanexpress.com/en-us/support/contacts/?inav=us_footer_about_contact_us
Google Pay: it offers accessibility features, as stated in the Google Wallet Help. If you have any concerns regarding the accessibility of the payment service, please fill out the following contact form: https://support.google.com/accessibility/contact/contact_google_disability
Klarna: it does not publicly provide the VPAT, but does offer an accessibility support page with the Public Accessibility Statement for Klarna products and services. If you have any concerns regarding the accessibility of the payment service, please contact the company using the following page: https://www.klarna.com/uk/customer-service/
Mastercard: it does not publicly provide the VPAT, but claims to follow accessibility guidelines when designing Mastercard services. If you have any concerns regarding the accessibility of the payment service, please see the following page: https://developer.mastercard.com/support/
PayPal: they do not publicly provide the VPAT, but they do offer an accessibility support page. If you have any concerns regarding the accessibility of the payment service, please contact them using the following page: https://www.paypal.com/uk/cshelp/contact-us
Visa: it does not publicly provide the VPAT, but declares its commitment to accessibility with dedicated features on the page at this link. If you have any concerns regarding the accessibility of the payment service, please fill out the following contact form: https://usa.visa.com/Forms/contact-us-form.html
Limitations and alternatives
Despite our best efforts to ensure accessibility of www.paulandshark.com, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
The main known non-conformities are the following:
- Some content is not accessible via keyboard;
- In some sections, the order of information accessed via keyboard is inconsistent with the meaning of the content;
- Some links do not communicate their purpose clearly and correctly;
- Some keyboard-accessible features are unpredictable or do not provide feedback on their operation;
- Some content or elements do not provide feedback on user action;
- Some content lacks unique attributes, making it difficult for blind or mobility-impaired users who use assistive technologies to interact with the page.
In case of accessibility problems in using the PDF files, please send an email to cs@paulshark.it in order to receive the same information in an accessible format.
Disclaimer
Dama S.P.A. continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
In an ongoing effort to continually improve and remediate accessibility issues, Dama S.P.A. is carrying out an in-depth technical analysis, both with semi-automatic tools and manual user-testing, to identify which criteria are not compliant and define the related remediations.
We aim to make our website assessed regularly by internal and third-party accessibility consultants who would help us identify potential issues and discover new solutions to further improve the accessibility of our website.
Despite our efforts to make all pages and content on www.paulandshark.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards.
Assessment approach
Dama S.P.A. assessed the accessibility of www.paulandshark.com by external evaluation: the content was evaluated by an external entity not involved in the design and development process.
Formal approval of this accessibility statement
This Accessibility Statement is approved by Dama S.P.A.
Feedback and formal complaints
If you are experiencing difficulty with any content on www.paulandshark.com or require assistance with any part of our site, please contact us during normal business hours and we will be happy to assist.
If you wish to report an accessibility issue, have any questions or need assistance, please contact Dama S.P.A. by sending an email to cs@paulshark.it.
When reporting an issue, please indicate the following:
- Your name and surname;
- Address of the web page or sections of the website being reported;
- Clear and concise description of the problem encountered;
- Tools used (operating system, browser, assistive technologies);
Information on the problem, without entering personal data or data relating to your disability.
We aim to respond to accessibility feedback within 7 business days, and to propose a solution within 30 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.