Returns
撤回权（无理由退货权）
Paul & Shark 致力于确保客户对购物体验及所收到产品的质量完全满意。
根据欧盟法律，您有权在收货后14天内对大多数在线购买的商品行使撤回权，无需说明理由。在订单发货之前，您也可以联系我们的客户服务团队行使撤回权。
如需就已发货订单提交撤回申请，您可随时通过以下链接访问我们专门的退货平台；该平台也可通过订单确认页面、确认邮件、Service Center 以及我们的虚拟助手访问：请输入您的订单号和邮箱地址以开始申请。提交表单后您将收到一封确认邮件，退回商品后，全额退款将在14天内处理完成。
在圣诞节期间，退货期限将延长至30天。对于2024年（每年）11月24日至12月24日期间下的所有订单，您可在收到包裹后30天内行使撤回权。12月24日之后完成的所有订单，将适用常规退货条款。
撤回权仅归实际购买该商品的客户所有。
部分商品不适用撤回权，包括定制商品以及已拆封的密封卫生用品。
在线购买的商品不可在 Paul & Shark 实体店退货。
如何申请退货
如需申请与撤回权行使无关的退货（例如更换尺码或不喜欢该款式），请通过以下链接访问退货平台，输入您的订单号和购买时使用的邮箱地址。
系统将要求您注明希望退回的商品。
为提升我们的服务质量，我们诚恳地请您通过下拉菜单注明退货原因。
退货流程结束后，您将收到包裹准备及发货所需的全部相关信息。
我们建议您使用原寄送时的包装；如包装已损坏，您可使用尺寸和坚固程度相当的包装代替。
退货时，产品不得因任何原因被使用过，亦不得有任何损坏。
只有在满足上述所有条件，并正确遵循邮件中提供的说明后，Paul & Shark 才会为该退货办理退款。
退款方式
Paul & Shark 仓库收到退货并核实产品符合要求及退货条件后，我们将向您发送确认接受退货的邮件。
退款将由 Paul & Shark 根据客户购买时所使用的支付方式，退回至信用卡或 PayPal 账户。
如购买时使用的是信用卡或借记卡，退款到账所需时间取决于发卡银行。
Payment methods
The payment platform is provided by our partner Global-E (Merchant Of Record).
We accept all types of debit and credit cards such as Visa, MasterCard, American Express and other payment methods such as PayPal.
During the payment procedure, the supported payment methods are displayed on the screen. (https://service.global-e.com/Categories/what-payment-methods-do-you-accept)
If the due amount cannot be charged, the sales process will automatically be interrupted and cancelled; therefore, the sale will also automatically be resolved.
WARNING: with some payment methods, the card issuer might require a two-factor authentication before the payment can be authorised.
Safe payments
An anti-fraud tool is active on the payment portal provided by Merchant of Record (Global-E).
DAMA S.p.A. will not retain any data related to the payment methods used by the customer. It is the bank of interest that manages all financial information (such as credit card number, expiration date, etc.), and ensures the safety of online transactions.
Shipping
交付
在www.paulandshark.com上下订单将在一个工作日内处理和发货。
当发货分配给送货公司时，您将收到一封带有跟踪号码的电子邮件。使用此代码，您可以通过此链接实时监控您的货物状态。
在订单确认后，无法更改货物。
货物将由我们的合作伙伴Global-E选择的快递员分配。
交付费用和等待时间
如果您的国家提供免费标准交付方式，您可以选择免费标准交付方式，或者根据目的地选择15欧元或20欧元的快递交付。
接收订单所需的时间取决于多种因素，包括您下订单的国家，您选择的货运方式（标准或快递）以及如适用的通关手续。
一般而言，从您收到电子邮件发货确认的日期起，交付时间为2至10个工作日。
在假期和促销期间下订单的交付时间可能会延迟。
在某些国家，Paul&Shark不在线销售其产品，请联系我们的客户服务获取更多信息。
跟踪
您可以随时通过以下链接 跟踪您货物的状态，输入购买时提供的订单号和电子邮件地址。
您的订单将发送到您在购买过程中指定的地址（请注意：不会递送到邮政信箱）。交付日期为周一至周五，不包括假期，工作时间为上午8:30至下午6:00。
如果在交付过程中，收件人不在指定的地址，负责交付的快递员将留下通知以重新安排新的交付尝试。
如果无法交付包裹，将被退回到Paul&Shark的仓库。
FAQ
HOW DO I ADD PRODUCTS TO MY SHOPPING CART?
To purchase a product, you need to select the desired color and size, then click on “Add to cart”.
HOW CAN I BE INFORMED WHEN A PRODUCT IS BACK IN STOCK?
If the product you desire is currently out of stock, it is indicated with a letter icon next to the selected size.
If you click on the “notify me” button, a box will appear in which, by entering your e-mail address, you will be contacted as soon as the item will be back in stock.
HOW CAN I ACTIVATE PROMO CODES?
If you have a promo code, you must enter it in the shopping cart before proceeding to checkout, in the “promo code” section.
CAN I REQUEST AN INVOICE?
No, we are currently unable to issue an invoice.
HOW DO I PROCEED WITH PAYMENT?
After you have placed the desired products in your shopping cart, click on “go to checkout”.
Select the desired shipping method (if available in your country), enter the shipping information and proceed with the payment method you prefer.
HOW DO I KNOW WHETHER MY ORDER HAS BEEN PLACED CORRECTLY?
Once the payment has been completed, you will receive a confirmation email with all the information related to your order.
CAN I CHANGE MY PERSONAL DATA?
Yes, by accessing the “my account” section under “personal information”.
CAN I CANCEL OR MODIFY AN ORDER ONCE IT HAS BEEN CONFIRMED?
You can modify and/or cancel your order by contacting our customer service.
Orders already processed and/or shipped cannot be modified and/or cancelled; you can eventually proceed with the return at the Return portal.
CAN I RETURN ONE OR MORE PRODUCTS?
Yes, it is possible.
Please take a look to the returns section on our website.
HOW CAN I PROCEED IF I FIND A DEFECT IN THE PURCHASED PRODUCT?
If you find a defect in the product you purchased, please contact our customer service at the following link.
HOW CAN I STAY UP TO DATE ON THE PAUL&SHARK WORLD?
To keep up to date with Paul&Shark, we kindly suggest you to subscribe to our Newsletter directly on the Paul&Shark.com home page.
HOW CAN I UNSUBSCRIBE FROM THE NEWSLETTER?
If you wish to unsubscribe from our Newsletter you can click on the "unsubscribe" button at the bottom of the Newsletter.
Should you have any issues, please contact us at the following link, our Customer Service will do everything possible to support your request.
WHICH ARE THE PAYMENT METHODS ACCEPTED BY PAUL & SHARK?
We accept all types of debit and credit cards such as Visa, MasterCard, American Express and other digital payment methods such as PayPal, Apple Pay or Klarna (if applicable in your country).
During the payment process, the supported payment methods are displayed on the screen.
HOW CAN I TRACK MY ORDER?
Once you have placed your order, you will receive a confirmation e-mail containing your order number and order details.
You can use the following link Return portal to check the status of your order at any time.
CAN I SHIP TO AN ADDRESS DIFFERENT THAN THE ONE WHERE I LIVE?
Yes, if the alternative shipping address is in the same country where the purchase was made.
HOW MUCH DOES SHIPPING COST?
You can choose the free standard delivery method, if available in your country, or express delivery for a fee of 15 or 20€ depending on the destination address.
WHAT IS THE RETURNS PROCEDURE?
The returns procedure is available in the dedicated section of our website. Return portal.
IS THERE A CHARGE FOR RETURNS?
Returns are free of charge, except in certain remote areas expressly indicated during the return procedure.
I HAVE FORGOTTEN MY PASSWORD, HOW CAN I RECOVER IT?
By clicking the "forgot password?" button on the login page.
HOW DO I REGISTER MY PURCHASES?
To register your purchases, it is necessary to be in possession of the Brand label and a proof of purchase of the item (receipt or online order confirmation).
To get the Miles credited, the item registration must be completed in a period of six months since the date of transaction.
Paul&Shark reserves the right to ask for the proof of purchase any time. Prizes, gifted items and/or items without proof of purchase will be excluded from the Miles program.
To register a purchase, log into your club profile, click on “Register your Purchases” from the menu that appears on the left and follow the instructions.
If you place an order from your website’s personal area, your purchases and the relative Miles will be automatically registered.
HOW DO I REDEEM MY PRIZES?
To redeem one or more prizes, it is necessary to log into your account, click on the section “Prizes Catalogue Paul&Shark club”, choose the prize desired and follow the instructions.
A box will appear in which to enter your personal data, the address of shipment and, if available, the desired customization. You will receive a confirmation email of the processed request.